Shipping policy

HIPPING POLICY

Last Updated: January 2025

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SHIPPING DESTINATIONS

We currently ship to addresses within the United States only, including:
• All 50 US states
• Washington D.C.
• US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands)

We do not ship to:
• PO Boxes or APO/FPO/DPO military addresses at this time
• International addresses outside the US and its territories
• Freight forwarders or package forwarding services

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SHIPPING COSTS

FREE STANDARD SHIPPING on all US orders—no minimum purchase required!

We cover all standard shipping costs to get your order to you. There are no hidden fees or surprise charges at checkout.

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PROCESSING TIME

Orders are processed and shipped within 1-3 business days after your order is placed.

Business days are Monday through Friday, excluding US federal holidays:
• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Memorial Day
• Independence Day (July 4th)
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed on weekends or holidays will be processed on the next business day.

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SHIPPING METHODS & DELIVERY TIME

We ship via reliable international carriers including Post, epacket, and other logistics partners.

Standard Shipping (FREE):
• Delivery timeframe: 7-14 business days after shipment
• Tracking provided for all orders
• No signature required

Please note: Our products ship directly from our fulfillment center. While shipping is free, delivery times are longer than domestic US shipping. We appreciate your patience!

Delivery times may be longer during:
• Peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.)
• US Customs delays
• Weather-related carrier delays
• Global logistics disruptions

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ORDER TRACKING

Once your order ships, you will receive:
• Shipping confirmation email with your tracking number
• Link to track your package in real-time
• Estimated delivery date

You can track your order by:
1. Clicking the tracking link in your shipping confirmation email
2. Visiting the carrier's website and entering your tracking number
3. Logging into your Anna-Berg account and viewing order status

Tracking updates may take 2-5 days to appear after your order ships, as the package travels from Asia/Europe to the US.

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SHIPPING TO DIFFERENT STATES

Sales Tax:
We collect sales tax as required by state law. The amount depends on:
• Your shipping state
• Your local tax rate
• The type of products purchased

Sales tax will be calculated and displayed at checkout before you complete your purchase.

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CUSTOMS AND IMPORT DUTIES

Good news! For shipments to the US valued under $800, there are typically no customs duties or import taxes owed by you (the customer) under the de minimis exemption.

However, in rare cases:
• US Customs may inspect packages and cause delays
• Additional duties may be assessed by US Customs
• You (the customer) are responsible for any customs fees if assessed

We cannot predict or control customs processing times or fees. These are determined by US Customs and Border Protection.

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DELIVERY ISSUES

Package Not Received:

If your tracking shows "delivered" but you haven't received your package:
1. Check all entry points to your home (front door, back door, garage, mailroom)
2. Ask neighbors if package was delivered to their address by mistake
3. Check with building management (if applicable)
4. Look for any notice card from the carrier about attempted delivery
5. Verify the shipping address on your order confirmation

If you still cannot locate your package after 48 hours, email us at info@anna-berg.com with your order number.

Delayed Shipments:

If your order hasn't arrived within the estimated delivery timeframe:
• Check tracking for the most recent update
• Contact the shipping carrier directly using your tracking number
• Email us at info@anna-berg.com if delivery exceeds 30 days from order date

We will work with you to:
• Track down your package
• File a claim with the carrier if lost
• Send a replacement or issue a refund if package is confirmed lost

Damaged in Transit:

If your package arrives damaged:
1. Take photos of the damaged package and product immediately
2. Email us within 48 hours at info@anna-berg.com with photos and order number
3. We will send a replacement at no cost OR issue a full refund

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LOST PACKAGES

If tracking shows your package as lost or stuck in transit for more than 30 days:
• Email us at info info@anna-berg.com with your order number
• We will open an investigation with the carrier
• We will send a free replacement OR issue a full refund

Anna-Berg takes responsibility for lost packages during transit.

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INCORRECT SHIPPING ADDRESS

Please double-check your shipping address before completing your order!

If you provide an incorrect or incomplete address:
• Your package may be returned to sender
• Delivery may be significantly delayed
• You may need to pay additional shipping costs to reship the order

If you realize your address is incorrect after placing your order:
• Contact us immediately at info@anna-berg.com within 24 hours
• If the order hasn't shipped yet, we can update the address
• If the order has already shipped, we cannot change the address

Any additional shipping costs due to address errors are the customer's responsibility.

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PACKAGE THEFT

Unfortunately, package theft (also known as "porch piracy") can occur.

To prevent theft:
• Ship to a secure location (workplace, friend/family member's address, etc.)
• Request a signature confirmation at checkout (if available)
• Install a doorbell camera or security system
• Use package delivery lockers or pickup points if available in your area

Anna-Berg is not responsible for packages stolen after confirmed delivery by the carrier. We recommend filing a police report and submitting a claim with the shipping carrier.

However, we want happy customers! On a case-by-case basis, we may offer a courtesy replacement or discount on a new order if theft occurs.

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MULTIPLE ITEMS IN ONE ORDER

If you order multiple items:
• All items will be shipped together in one package whenever possible
• In rare cases, items may ship separately from different warehouses
• You will receive separate tracking numbers for each shipment
• All shipments are still FREE

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UNDELIVERABLE PACKAGES

If the carrier attempts delivery and cannot complete it (wrong address, refused package, no one available to receive, etc.):

• The package will be returned to our fulfillment center
• You will be notified of the return
• Refund will be issued MINUS the original shipping cost we incurred
• If you want the order reshipped, you must place a new order and pay shipping costs

To avoid this:
• Provide complete and accurate shipping information
• Include apartment/unit numbers
• Specify delivery instructions if needed
• Ensure someone can receive the package

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FORCE MAJEURE (UNCONTROLLABLE EVENTS)

We are not responsible for shipping delays caused by events beyond our control, including but not limited to:
• Natural disasters (hurricanes, earthquakes, floods, etc.)
• Pandemics or public health emergencies
• Government restrictions or trade embargoes
• Carrier strikes or labor disputes
• International shipping disruptions
• Customs delays or inspections
• Military conflicts or civil unrest
• Cyberattacks on logistics systems

During such events, we will do our best to keep you informed and fulfill your order as soon as possible.

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ORDER MODIFICATIONS AFTER SHIPPING

Once your order has shipped, we cannot:
• Change the shipping address
• Add or remove items
• Upgrade shipping speed
• Intercept or reroute the package

If you need to make changes:
• You must wait to receive the order
• Then follow our return process if needed

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SHIPMENT CONFIRMATION

You will receive email notifications at the following stages:
1. Order confirmation – Your order has been received
2. Processing – Your order is being prepared for shipment
3. Shipped – Your order has left our warehouse (includes tracking number)
4. Out for delivery – Your package is with the local carrier for final delivery (if available)
5. Delivered – Your package has been delivered

Make sure to check your spam/junk folder if you don't see these emails.

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SEASONAL SHIPPING DELAYS

During peak holiday seasons, shipping may take longer than usual:

Peak Seasons:
• Black Friday / Cyber Monday (late November)
• Christmas shopping season (December)
• Chinese New Year (late January / February)
• Back-to-School season (August / September)

During these times:
• Order early to ensure delivery
• Expect processing times up to 5 business days
• Expect delivery times up to 30-35 business days
• We will communicate any expected delays

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Questions about shipping? Need to track your order? Have a delivery concern?

Email: info@anna-berg.com
Phone: +1 (302) 556-0102
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST

We respond to all inquiries within 24-48 hours (business days).

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